Terms & Conditions Use of the judilink Platform

By accessing, registering for, or using any part of the JudiLink platform — whether via web browser, mobile app, or any other means — you are deemed to have read, understood, and agreed to be bound by the full Terms and Conditions set out in this document.

If you do not agree with any part of these terms, you are not permitted to use the JudiLink platform. Continued use following any amendment to these terms constitutes acceptance of the updated terms.

These terms apply together with judilink's Privacy Policy and Responsible Gaming Policy, all of which form the complete agreement between you and our platform. In the event of any conflict between these documents, these Terms & Conditions shall take precedence.

To register and use the judilink platform, you must meet the following eligibility requirements without exception:

• Must be at least 18 years old at the date of registration
• Registering under your own name — registration on behalf of another person is not permitted
• Not be on any active self-exclusion or gaming ban list
• Having full legal capacity to enter into a binding agreement
• Not be registering from a region that explicitly restricts access to online gambling platforms

During registration, you are required to provide accurate, current, and complete information. judilink reserves the right to verify the information provided at any time and may request supporting documents if necessary. Registering with a false identity or misleading information may result in immediate account closure.

Each user is only permitted to hold one (1) active account on the judilink platform at any one time. Holding multiple accounts — whether under the same name, a different name, or different details — is a serious violation of these terms.

You are solely responsible for:

• Keeping your password and account login credentials confidential
• Ensure no other party uses your account without authorization
• Notify judilink immediately if you suspect unauthorized access to your account
• Updating your personal information whenever changes occur
• Enabling two-factor authentication (2FA) for an added layer of security

Judilink will not be held liable for any losses arising from unauthorized access resulting from a user's negligence in safeguarding their login credentials.

Judilink supports a variety of payment methods commonly used by Malaysian players, including FPX, DuitNow, Touch 'n Go eWallet, GrabPay, and cryptocurrency. All financial transactions are subject to minimum and maximum limits as specified on the Deposit and Withdrawal pages.

Regarding deposits:

• Minimum deposit is MYR 10 for local payment methods
• Funds are credited to your account within 5 minutes for most payment methods
• Deposits must be made from a bank account or digital wallet registered in your own name
• Judilink does not accept third-party deposits

Regarding withdrawals:

• KYC verification must be completed before the first withdrawal is processed
• Withdrawals are processed within 15–30 minutes upon successful verification
• Withdrawals can only be made to the same account or wallet used for the deposit
• JudiLink reserves the right to request additional documents for withdrawals exceeding certain limits

Judilink offers a wide range of bonuses and promotions for both new and existing players. All bonuses are subject to specific wagering requirements clearly stated in each promotion's terms.

General bonus guidelines are as follows:

• Bonuses cannot be directly converted to cash before wagering requirements are met
• Each user is only eligible to claim each type of bonus once unless otherwise stated
• JudiLink reserves the right to void bonuses if there are signs of promotion abuse
• Bonuses obtained through multiple accounts or false information will be fully forfeited
• The bonus validity period is stated in the relevant promotion terms and cannot be extended

JudiLink reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. Such changes will not affect bonuses that have already been activated and are currently being wagered.

The judilink platform offers a wide variety of games including online slots, Live Casino, Sports Betting, and table games. Each game category has its own specific rules available within the platform, and those rules form part of these Terms and Conditions.

General rules applicable to all games:

• Game results generated by an audited Random Number Generator (RNG) are final
• For Live Casino games, the dealer's decision is final and cannot be disputed
• Any technical issues occurring during gameplay will be resolved based on judilink's server records
• Bets placed cannot be cancelled once the game has started
• JudiLink reserves the right to void any game rounds affected by technical disruptions and refund the bets placed

Judilink takes a strict stance against any form of fraud, manipulation, or platform abuse. The following activities are strictly prohibited and will result in immediate action:

• Using automated software (bots), scripts, or third-party tools to automate gameplay
• Player collusion to manipulate game outcomes in Live Casino or any other games
• Exploiting bugs or technical vulnerabilities in the platform
• Money laundering through the judilink platform
• Using another person's credit card or payment method without authorization
• Submitting false information during the KYC or identity verification process
• Opening multiple accounts to abuse bonuses or promotions

Judilink's fraud monitoring system operates continuously, analyzing activity patterns across all accounts. If suspicious activity is detected, judilink reserves the right to suspend the account for investigation without prior notice while the investigation is conducted.

All content on the judilink platform — including but not limited to brand names, logos, interface design, text, graphics, software, source code, games, and marketing materials — is the exclusive property of judilink or our licensed partners.

Users are not permitted to:

• Copying, reproducing, or distributing any platform content without written permission
• Building websites or applications that imitate or resemble the judilink platform
• Using the judilink brand name, logo, or images for commercial purposes
• Performing reverse engineering on the platform's software

Any infringement of judilink's intellectual property rights will be subject to appropriate legal action in accordance with applicable laws.

The judilink platform is provided on an "as-is" basis. While we strive to ensure the platform remains available and runs smoothly at all times, we make no absolute guarantees regarding uninterrupted or completely error-free availability.

Judilink shall not be liable for:

• Financial losses arising from normal gaming activity
• Service disruptions caused by factors beyond our control (force majeure)
• Losses resulting from unauthorized access due to user negligence
• Any indirect, consequential, or punitive damages

JudiLink's maximum liability to any user, under any circumstances, shall not exceed the total amount deposited by that user in the 30 days prior to the claim being made.

Users may close their account at any time by contacting the judilink support team. Prior to closure, all active wagering requirements must be fulfilled and any eligible balance may be withdrawn following the standard procedure.

JudiLink reserves the right to suspend or close an account without prior notice under the following circumstances:

• Violation of any section of these Terms and Conditions
• Suspected or confirmed fraudulent activity or money laundering
• Failure to complete the KYC process within the stipulated timeframe
• Requests from the relevant regulatory authorities
• Account inactive for more than 12 consecutive months

For accounts closed due to a terms violation, judilink reserves the right to withhold balances associated with the disputed activity while an investigation is conducted.

Judilink collects and processes users' personal data in accordance with the Privacy Policy available on the Privacy Policy ours. That Privacy Policy forms part of these Terms & Conditions and must be read together with them.

In summary, judilink:

• Collecting data required for account management and legal compliance
• Does not sell or rent users' personal data to third parties
• Using data to improve the platform and user experience
• Protecting all data with industry-grade encryption
• Granting users the right to access, correct, or request deletion of their data

If you have any questions, concerns, or complaints regarding these Terms and Conditions or your use of the JudiLink platform in general, we encourage you to contact our support team through the available channels.

How to contact the JudiLink team:

• Live Chat: Available 24/7 within the platform after login — the fastest way to get answers
• Email: [email protected] — response time within 24 business hours

For formal complaints, please provide your account number, a detailed description of the issue experienced, and any relevant evidence. Our team will review the complaint and respond within 3 business days.

JudiLink is committed to resolving every complaint fairly and transparently. If you are not satisfied with the resolution provided, you may request escalation to management via the same email address by including "Formal Appeal" in the subject line.